Training
The Accord Group is a long-standing provider of mediation and dispute resolution training in Hong Kong. Our programmes are relevant for anyone who wants to understand mediation process dynamics and develop skills in communication, negotiation, mediation and conflict resolution. Our courses have attracted people from a range of industries including business, legal, human resources, judiciary, teaching, management, government, franchising and marriage celebrants.
Core Mediation Training
This 40 hour programme meets the training requirements for accreditation and has consistently been approved by the Hong Kong Mediation Accreditation Association Limited. The medium of instruction is English.
It is a highly interactive programme that comprises a combination of demonstrations, discussions, case studies, exercises, role plays and real-life examples presented by professional practitioners.
Through a thorough examination of the stages of the mediation process and the development of core mediator skills, this programme equips participants with a solid foundation which, upon successful completion, will enable them to act as sole mediators.
Main topics covered:
- The Mediation Timeline and Process
- Negotiation Skills and Mediation as an Extension of the Negotiation Process
- Listening and Communication Skills
- Summarising
- Reframing
- Questioning Skills
- Preparing for Mediation
- The Opening Statement
- The Understanding, Negotiation and Agreement Phases of Mediation
- The Role and Skills of the Mediator
- Confidentiality
- Acknowledgement
- Understanding People’s Perceptions
- Understanding Key Underlying Issues
- The Importance of an Agenda
- Separate Meetings with Parties
- Reality Testing
- Doubt Creation
- The Mediation Paradigm
- Option Generation
- Communicating Offers
- Breaking Impasses
- Dealing with Difficult People
- Ethical Issues
- Accreditation Process and Mediation in Hong Kong
- Further Development as a Mediator
Why Train With Us?
1. Training Experience
The Accord Group is one of the longest standing mediator training providers in Hong Kong with a presence of almost 20 years. We have worked with an extensive list of clients in that time, which has allowed us to refine and develop the highest quality training programmes.
2. Faculty Expertise
Our training and coaching team offers a diverse range of expertise from various industry backgrounds including law, human resources, healthcare, finance and construction. They are leading mediation practitioners and have thousands of hours combined teaching experience.
3. International Recognition
Our Core Mediation Training Course has been conducted in Australia, New Zealand, Hong Kong, China, Malaysia, Bahrain and the Philippines. It has been recognised by many international bodies including the Chartered Institute of Arbitrators.
4. Assessment Preparation
We offer post-course tuition and coaching to prepare you as much as possible for mediator assessment (stage 2 of HKMAAL accreditation). Our coaches are experienced assessors who can provide advice and tips for assessment.
5. Alumni Network
Once you complete a training course with us, you will join our large alumni network and receive updates and opportunities within the mediation industry. We also organise networking events and seminars for our alumni.
6. Training Philosophy
Our trainers are truly passionate about mediation. We believe that mediation is a life skill and process that can change professional and personal relationships to achieve better outcomes. This philosophy is reflected in our training and encourages people to be better mediators.